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Why does delivery take up to 3 weeeks?
How do I purchase the item from the website?
How much is local postage?
What is your payment mode?
What is your return Policy?
What is Special item?
I have already made payment but the item i order is no longer available?
Why some items do not have completed information. Can Secret Yoohinya provide the information?
How can I be confident that you will deliver my dress?
I like your service and your price is very reasonable. I see an item on internet which i really like , can you help me to source for it?


Why does delivery take up to 3 weeeks?
Your order can take from a few working days to a few weeks depending on the availability on hand. If the item is available, we can ship the item out within 3 working days. If we need to bring the product in from the factory, an estimate 3 – 4 weeks is required. We seek your understanding on this. To maintain the reasonable prices, we cannot stock every single item in our store. Rest assured that all orders are tracked by us and Secret Yoohinya will update you on the status.

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How do I purchase the item from the website?
Select the items and click add to cart. Complete the checkout procedure as per instructions on the website. (Please note that the final amount at checkout does not include postage and delivery charges). Secret Yoohinya will respond with availability and final amount including postage. Make payment via fund transfer to our bank account and we will send out the items within 3 days upon shipment arrive. Do note that shipment may take up to 3 - 4 weeks depending on availability of stock.

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How much is local postage?
Normal postage in Singapore is $3.00 for 1st item and $1.00 for subsequent item. Registered mail is additional $2.30 for the first item and $0.50 for subsequent. Please note that we are not liable for item lost if buyer opt for normal mail. Thus registered mail is encouraged, item can be trace by tracking number. Note: A different postage rate may apply for special/bulky items.

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What is your payment mode?
Bank Transfer only. Please note that we are using a standard website template to keep our cost of operating this website low. Thus they are some things which we cannot customize. Please select "Personal Cheque" when you are making payment at the checkout. We will email you the actual amount for payment including postage and our bank account number for you to make payment. Strictly no meetup.

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What is your return Policy?
Strictly no exchange or refund unless iitem with defects (We will check and assure the ittem before sedning to you). Item must be returned with tag uncut. We will provide one free exchange ( for 1 instock item only) of similar value or full refund or Buyer may wish to top up difference for new item which is more expensive. Buyer to bear postage of exchange (both for return item to Secret Yoohinya and postage of new item to buyer.) All Items to be exchanged within 7 working days of mail out by Secret Yoohinya. We reserves the right to reject any exchange. Thank you. Note :Preorder items are non returnable or exchangeable.

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What is Special item?
We pride ourselves as bring you the best value and aims to keep the price of all our items as low as possible. However, sometime, we come across very beautiful products which cost more but are really irresistible. So we put them under exception item so that you will not miss out. Rest assured that these items will still be a great bargain and good value as we only list good value items. All special items are sold only ship from the factory after customer make payment.

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I have already made payment but the item i order is no longer available?
We try to keep the information on this website as updated as possible. However, we do not keep stock of all items to minimise our cost. Some items are order from the factory after customer has place an order and made payment If the item is not available and you have already made payment. We will make a full refund to you include postage paid. So please shop with confidence.

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Why some items do not have completed information. Can Secret Yoohinya provide the information?
All the available measurements for the product is already indicated on the website. We will try our best to update all information base on actual item received and information send from factory. However, do note that we do not keep stock of all items and hence may not have all measurement available.

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How can I be confident that you will deliver my dress?
We are very serious seller. Besides selling through our website, we also sell our items through Yahoo. You may click on this link to view the comments of our buyers on yahoo. Thank you and hope to hear from you soon. Check our feedbacks here http://sg.auctions.yahoo.com/sg/show/rating?userID=lv_galleryzone

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I like your service and your price is very reasonable. I see an item on internet which i really like , can you help me to source for it?
Certainly, we work closely with suppliers from Taiwan and Korea. Feel free to email the picture of the item to us and we will try our best to source it for you. We do not charge extra for this service and will give you the best price for the item . However, do note that the item has to be purchased on non returnable or excangeable basis (except major default e.g hole/ big patch of stain etc which we will help to take it up with the supplier) and payment to be made in advance before we place order with the supplier.

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Last Updated: 23 Jan 2009 08:38:06 PST home  |  about  |  terms  |  contact
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